PLEASE FORWARD THIS ANNOUNCEMENT TO THE DIRECTOR OR SUPERVISOR OF YOUR COMMUNICATION CENTER

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) * (302) 225-4165. (Fax) * haberbenchmark@aol.com (Email)

AN ADMINISTRATIVE LEVEL COMMUNICATION CENTER SEMINAR PRESENTED DECEMBER 1-2, 2009 AT THE MERCER COUNTY POLICE ACADEMY IN LAWRENCEVILLE, NEW JERSEY...

RECRUITING, TRAINING AND RETAINING COMMUNICATION CENTER PERSONNEL
December 1-2, 2009
The hiring and training program for many departments have been in the past a "learn-as-you-go" process. Now, because of increasing responsibilities of the telecommunicator, advances in technology, and increasing litigation, it has become necessary to develop a systematic approach to hiring and training personnel with emphasis on consistency and quality. This seminar is directed toward the communication center administrative personnel. Its aim is to provide information which might readily be utilized to increase the hiring of qualified employees, reduce the rate of dropouts and turnovers, and promote insulation against litigation. Topics to be covered include: (1) finding and actively recruiting good employees; (2) your role in the hiring process; (3) conducting an interview; (4) listening skills; (5) keeping good employees when funding is lacking; (6) rewarding good employees; (7) reprimanding employees in a positive manner; (8) developing an airtight discipline process; (9) planning for training; (10) effective training procedures; and (11) terminating the unproductive employee. INSTRUCTOR: Lt. John Carlo, 911 Coordinator, Montclair Police Department, Montclair, New Jersey

DATE/LOCATION/TIME: Seminar will be conducted December 1-2, 2009 at the Mercer County Police Academy at the Dempster Fire Center, 350 Lawrence Station Road, Lawrenceville, New Jersey. Class will be in session 8:30 a.m. to 4:00 p.m.daily.

FEE: $295 per person.

TEAM DISCOUNT RATE:
Enroll two agency personnel at the standard $295 per person fee and the third individual is half-price ($197.50)
Enroll three agency personnel at the standard $295 per person fee and the fourth individual is free

REGISTRATION: Complete the attached registration form and return it with your check or purchase order no later than November 24, 2009. You may also fax your registration with the appropriate purchase order or purchase order number to (302) 225-4165. If you fax your registration, be sure to call (302) 654-9091 to confirm hat we received it. Purchase Orders, MasterCard and Visa accepted for registration. To register using a credit card, call Jacob Haber directly at (302) 654-9091.

OVERNIGHT ACCOMMODATIONS: Contact the Comfort Inn, 3270 US Route I North, Lawrenceville, New Jersey. Telephone: (609) 896-3700. When you call, request the Government Rate which is approximately $125 single or double plus tax. Rate is subject to change without notice. Since the number of Government Rate rooms is limited, it is suggested that you do not delay in making your overnight reservations.

ADDITIONAL INFORMATION / ON-SITE SEMINARS: For more information about the program, contact Jacob Haber at (302) 654-9091. If you are interested in having this or any other law enforcement seminar conducted at your site for your departmental personnel and/or representatives of other agencies in the area, call Mr. Haber at the aforementioned telephone number and request a free information packet.

FREE EMAIL NOTIFICATION OF SEMINARS OFFERED IN NEW JERSEY AND NEIGHBORING STATES: We invite you to subscribe to our email list to receive on almost a daily basis notification of all seminars we offer in your specific region of the country. Send a note to info@le-seminars.com and request to be placed on our seminar notification list. Clearly indicate your (1) name; (2) email address; (3) department; and State.

If you received this email in error or prefer no longer to be emailed notice of future law enforcement seminars, call toll-free, 1-866-202-4350 and your email address will be immediately deleted from our file.

---------------------------------------------REGISTRATION FORM----------------------------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar, "Recruiting, Training, and Retaining Communication Center Personnel" to be conducted December 1-2, 2009 in Lawrenceville, New Jersey.

Enclosed is a personal check, agency check, or agency purchase order in the amount of $295 per person. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc.

MasterCard and Visa accepted for registration. To register using a credit card, call Jacob Haber directly at (302) 654-9091.

Name_______________________________________________________________
Name_______________________________________________________________
Name_______________________________________________________________
Agency______________________________________________________________
Agency Address________________________________________________________
City, State, Zip__________________________________________________________
Daytime Telephone No.__________________________________________________
Fax No. ______________________________________________________________

Duplicate this form as necessary. Complete and return no later than November 24, 2009 with your purchase order or purchase order number to (302) 225-4165. If you register by fax, please call (302) 654-9091 to confirm that we received it.